Is the Registry Happy bookcover by Denise Fyffe

The idea for this analysis in, Is the Registry Happy? by Denise N. Fyffe, was born out of the direct contact with the Registry staff of a learning organisation. Questions and concerns arose as to the career development exposure of the staff members and the benefits that could be derived from this type of exposure. The overall perspective of the department, from the vantage point of the students and customers is that there are seemingly too many problems and difficulties. Hence, it is of added value to dispel that notion while increasing the capabilities and outlook of the staff.

Several registry employees are short-term contractual workers. These are school leavers with no prior job experience. They are normally placed at the front desk and many reports have surfaced about the poor customer service experienced. It has been stated by external clients…