Jamaican Review: Jamaica’s University Hospital – UHWI


I first experienced this quaint little spot Asia’s Cafe, housed at York Plaza, in December of 2013.

At 2:00 a.m., I came in from spending the night screaming in agony at the University Hospital of the West Indies. There, only the divine healing touch of God helped because the doctors and nurses of UHWI could not care less about a screaming woman holding her stomach.

So, I asked God to step in before they sent me to Bellevue Hospital, for mad people, instead. He did and by the time the doctors got around to me at 12:30 a.m., I was sleeping like a baby.

I woke wondering why I was at this deathtrap anyway. Needless to say, they were bewildered.After being examined, poked and told to come back to the clinic the following Thursday, I left.

After several days of paying my money, sitting for hours on end, seeing some trainee doctor, being asked to come back and my results not being released and no remedy forthcoming – sigh – I took $4000 and went to a private gynecologist instead.

Off I went to Dr. Rishi Chand, at Lane Medical, who told me in 5 minutes:

  • what the problem was,
  • what the short term remedy was and
  • what I needed to do for the long term.

He spent even more time examining me, answering my questions and listening to my concerns than those juveniles at UHWI.

Thanks Dr. Chand!

Thanks UHWI, for taking my money, wasting my time and leaving me to suffer through 6 hours of ‘house landing on top of your head’ kind of pain.

 

Copyright © 2016, Denise N. Fyffe

Hilarious Jamaican review of ALL Tessanne Chin’s performances on NBC The Voice

Tessanne Chin on NBC The Voice

By: Denise N. Fyffe.
Copyright © 2013, Denise N. Fyffe

The highlight of my day came when I came across an hilarious video review on Youtube from The Dutty Berry Show on Why #Tessanne Chin Had Many Rivers To Cross. This certainly has led to many minutes spent on YouTube scoping out each weekly review from Mr. Shaine Berry. Thus far he has skillfully created, edited and shared the following hilarious reviews about Jamaica’s Tessanne Chin on Season 5 of NBC’s The Voice:

  1. Why Tessanne Chin Moved On To The Top 5
  2. Why Tessanne Chin Moved On To The Top 6
  3. Why Tessanne Chin Moved On To The Top 8
  4. Why Tessanne Chin Made It To Top 10
  5. Why Tessanne Chin had many rivers to cross
  6. Why Tessanne Chin Had to WIN the Knockout Round
  7. Why Tessanne Chin Won the Battle Round on NBC The Voice

Jamaican talent is not only displayed on NBC The Voice, but on every platform, we Jamaicans can find.

Why Tessanne Chin Moved On To The Top 5 of NBC The Voice

Check out the video:

Why Tessanne Chin Moved On To The Top 6 of NBC The Voice

Check out the video:

Why Tessanne Chin Moved On To The Top 8 The Voice

Check out the video:

Why Tessanne Chin Made It To Top 10

Check out the video:

Why Tessanne Chin had many rivers to cross

Check out the video:

There’s definitely more laughs as TheDuttyBerryShow had more to say about Why Tessanne Chin Had to WIN the Knockout Round on NBC The Voice

Shop Amazon – Cyber Monday Deals Week

Check out the video:

Why Tessanne Chin Had to WIN the Knockout Round

Why Tessanne Chin Won the Battle Round on NBC The Voice

Check out the video:

Jamaican Review: Beware at Cool Oasis Gas Station, make sure the gas hits your tank

cool oasis gas station
cool oasis gas station

By: Denise N. Fyffe.
Copyright © 2015, Denise N. Fyffe

cool oasis gas station

cool oasis gas station

Gas, fuel; that thing we put in our cars and cannot seem to live without. It dictates our food prices and gives an excuse to every industry to raise their prices beyond the limit of the everyday man’s pocket. Over the last several years the fuel prices in Jamaica has poll vaulted into a different stratosphere. The phenomenon that caused a riot in the early 1990s did not even register a blink in the years after 2010.

Gas, it’s necessary to these man made machines, which could be remade to use water, the most abundant resource on earth. It is necessary. Then you can understand my ire when I paid $1000 for gas at Cool Oasis and maybe only $300 got in the pump. At the moment I gave them the benefit of the doubt, again. But when my car didn’t register a change after five minutes into my journey and the car engine had enough time to adjust; I was upset.

You see, this was the second time that I had been ripped off by those who worked at Cool Oasis gas station. The first time I paid for windscreen wiper fluid, only to run dry the following morning. I was not amused then and I am not amused now. I reported the issue to the supervisor on duty, was told someone would be in contact. No one ever did. The details I gave were very specific; you see I have somewhat of a photographic memory, and I could recall even the exact spot where the security was standing, who served me gas, the approximate time and that the attendant opened my bonnet, went inside, came back out, bonnet closed and wished me well.

Then, I got the run around until I threatened to write about it; because I was being told the boss was not there to handle the situation. They got him on the line real quick when they saw I was serious. Now the same threat was needed to invoke any action. Something is unethical and morally compromising with that Cool Oasis gas station located at Hagley Park Road.

It is a certainty that I will never buy gas from Cool Oasis gas station again. In recent times we have heard the complaints of gas pump attendants fooling motorists and stealing their monies. Well I can tell you I lived this reality and you have to be vigilant. Pay attention when they are putting gas into your tank. Ensure that you can see the readings and it matches your requests.

Until such time, drive good.

 

Jamaican Review: Asia’s Cafe in York Pharmacy – Part 1

Asia's cafe in york pharmacy in Jamaica located in the middle of HWT
Asia's cafe in york pharmacy in Jamaica located in the middle of HWT

Asia's cafe in york pharmacy in Jamaica located in the middle of HWT

Asia’s cafe in york pharmacy in Jamaica located in the middle of HWT

The cafe experience is a novelty in Jamaica. A very good one nonetheless. It is a modern take on your Jamaican pastry shop experience, with coffees and teas thrown in, almost every variety on the market on display. Asia’s Cafe in York Pharmacy seems to replicate this novel trend in the ‘heart of Half Way Tree‘.

I first experienced this quaint little spot, Asia’s Cafe, in December of 2013. At 2:00 a.m., I came in from spending the night screaming in agony at the University Hospital of the West Indies. There only the divine healing touch of God helped because the doctors and nurses could not care less about a screaming woman holding her stomach.

Now let’s travel back to Asia’s.

While my beau got my medication, I sat and enjoyed a warm panini sandwich with a Welch’s Strawberry Kiwi juice. I especially loved the friendly customer service of the two nice young ladies and took home a mini black forrest cake because of it. I left pledging to come back, especially for lunch.

I didn’t go back as i had hoped, for lunch because the measly 45 minutes I got for lunch would not allow it. Plus, my horrible boss would surely make me regret the indulgence. That night, I found Asia’s Cafe to be heavenly and a respite from the hellish experience I just had at the hospital.

I went back a couple months after and was sorely disappointed when I heard that they no longer served Paninis. Oh, how it broke my heart and my appetite. I had been dreaming and salivating for months about biting into a warm panini.

Why Asia’s? Why?

 

Copyright © 2014, Denise N. Fyffe

Jamaican Review: Phillips and Phillips, Forgotten Feet manager uses intimidation and bullying tactics after review

heels shoes - courtesy of mjtrim-com
heels shoes - courtesy of mjtrim-com

wedges shoes - courtesy of lexofhearts-com

wedges shoes – courtesy of lexofhearts-com

I wrote a review‬ based off my very bad experience with Jamaican shoe store Phillips and Phillips, Forgotten Feet in New Kingston, Jamaica and many other places for that matter, that’s what I do, I am a writer. Usually, I highlight some of my encounters in hopes that others may learn to up their A-game and offer better customer service.

Today, October 7, 2014, at approximately 2:35 p.m. the lady owner or manager calls my cellphone to intimidate me, about the article.

She said, “Good day, is this Miss Fyffe?”

I replied, “Yes this is she, how may I help?”

“This is Karen…. from Phillips and Phillips, Forgotten Feet in New Kingston, on Holborn Road”

“Yes, maam how may I help you?”

“I was the lady who dealt with you when you came to our store some months ago. One of my friends saw an article you wrote, on some website about your experience here.”

She proceeded to ask me if my experience there was unfavorable. In my mind, I am wondering if she suffered amnesia in the last couple months. Certainly, on each of the several occasions that I returned to the store, I asked for my money back; until the final visit, after I went to Consumer Affairs Commission. Then, this lady kept on telling me about how the shoes were Made in China and how they probably spend a long time on the shelves in the warehouses.

I wondered, did she mean to say, how long they stay on her shelves? For certainly, there are a ton of products worldwide which are ‘Made in China’, but they do not fall apart on you in one day. China makes billions of dollars every year based off their manufacturing industry, do they not?

The conversation only progressed to the negative. Her tone became intimidating. I think she thought I could be bullied. Certainly, my friends will tell you since suffering ‘racism like experiences’ in basic school from ‘high color’ brown twins, in Jamaica, bullying is something that I do not tolerate. She does look like one of them too, ‘dat mek it worse’.

I questioned, “Maam, what do you hope to accomplish from this call?”

She quarried, “what do you hope to accomplish from this article?”

After asking the question twice, and reaching nowhere, I decided to end the call with the bully.  I have no time for added stress in my life, informed her politely that I am ending the call and hung up.

Ms. Karen…, if your service, treatment and product was good, I would not have ended up at Consumer Affairs Commission, for the first time in my life. So, to answer your question, let me inform you of the purpose and what you need to learn about Customer Service. Oh, the novice that I am; I will Google.

Purpose of Jamaican reviews on The Island Journal:

  • To highlight some of my encounters in hopes that others may learn to up their A-game and offer better customer service.
  • It is my ‘writer’s purpose’ to document the Jamaican condition, in every form it presents itself. The tag on my website says ‘Representing all things Jamaica’; that means the good, the bad and the ugly.

What you need to learn about  customer service, fair treatment and ethical practices?

  1. Two Factor Theory of Customer Service: A comprehensive, easy to read guide …By David L. Elwood, Ph.D. http://goo.gl/gY6F93
  2. 8 Rules for Good Customer Service…By Susan Ward http://goo.gl/2Ycv4

Susan Wards writes, ‘Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.’

I could not have said this better. She further outlines…

  1. Answer your phone.
  2. Don’t make promises unless you will keep them.
  3. Listen to your customers.
  4. Deal with complaints.
  5. Be helpful – even if there’s no immediate profit in it.
  6. Train your staff (if you have any) to be always helpful, courteous, and knowledgeable.
  7. Take the extra step.
  8. Throw in something extra.

This is where I will stop; these two sources provide ample information for store owners just like those of Phillips and Phillips, Forgotten Feet in New Kingston, on Holborn Road. If you deem these articles not sufficient, there are tons of other sources you can try. But please, learn and do not proceed with the bullying tactics.

In ‪#‎Jamaica‬, we experience people who cheat us on a daily, and that needs to stop. The money I finally got back from Phillips and Phillips, Forgotten Feet after deductions, was used to buy Payless shoes, which are still in very fine condition months after; unlike P&Ps which feel apart after one (1) hour and another in one day another in half a day…should I proceed to highlight how many shoes I went through? In other parts of the world people get paid to shop and write reviews on products, so far, I do it for free.

Come come…when you choose to bully a writer, it only gives them more material to write about. What you should do is review the products in your store, be fair and use your time wisely.

Still, Phillips and Phillips, your Forgotten Feet should most definitely remain forgotten.

Jamaican Review: Asia’s Cafe in York Pharmacy – Part 2

Asia's cafe in york pharmacy - Image courtesy of Asia's Cafe on facebook
Asia's cafe in york pharmacy - Image courtesy of Asia's Cafe on facebook

Asia's cafe in york pharmacy - Image courtesy of Asia's Cafe on facebook

Asia’s cafe in york pharmacy – Image courtesy of Asia’s Cafe on facebook

I went back a couple months after my first visit and was sorely disappointed when I heard that they no longer served Paninis. Oh, how it broke my heart and my appetite. I had been dreaming and salivating for months about biting into a warm panini.

Why Asia’s? Why?

Chikungunya epidemic in Jamaica

Now let’s travel to September 22, 2014 at approximately 8:00 p.m. This was Jamaica’s Chikungunya patients central. Everyone that visited doctors, clinics, hospitals or couldn’t afford to were here at York Pharmacy. That night, they were buying every last Panadol, Panadine, Cetamol and Cetadine. The line at the cashier was constant and it took an hour for me to get through; but kudos to the pharmacists on duty that night.

Did I already allude to the fact that Jamaica’s healthcare system ‘shegg up’. That is patois for ‘wukless’ and again patois – no good, worthless, of low standard, a place for producing more dead bodies and mindless frustration. Anyway, I digress. My mom was about to pass out having been in, KPH clinic from 10:00 a.m. and only got through at 7:00 p.m..

Asia’s Cafe was a major disappointment this night. I went to the attendant and pleaded with her for a cup of tea for my mother who looked like she was about to be claimed by the grim reaper, while showing her the $1000 in my hand. The cashier was full and I was desperate. My mother had not eaten at the hospital all day because she had to wait on her number to be called.

Needless to say, the server ignored my plea. I was soon regretting having recommending this place to my poor, dying mother – and everybody else for that matter. I went to the cashier, who was now available, paid for the tea with shrimp soup and appealed to her. She got up, wiped her hands having just dealt with money and got the tea.

Customers were lining up, so she asked the server to give me sugars and my spoon. Here we go again. Ms. Server proceeded to ignore the urgency, again, and started to serve someone else. Looking back over to my poor, sick mother – Denise lost her cool.

In my naturally low baritone, with Bounty Killa precision, I said “Yow! Just gimme di tea fah me modda before yuh mek she dead in yahso”. That’s all it took. Tea in hand, a smile of apology to the startled man beside me I was off to revive my poor, sick mother.

Off to the pharmacists I went to join the throng of ‘chicken gonorrehea’ sufferers. This is the name we Jamaicans, who could not pronounce chikungunya, called it.

 

Copyright © 2014, Denise N. Fyffe

Jamaican Review: Phillips and Phillips, Forgotten Feet should most definitely be forgotten


oxfords courtesy of Amazon.com

oxfords courtesy of Amazon.com

Shoes, the thought of owning them would drive any female’s mind into a state of euphoria. Good shoes, designer shoes, sexy shoes, stylish shoes, unique shoes. Wedges, heels, sandals, slippers, boots, flats, booties, clogs, espadrilles, oxfords, platforms, pumps, sneakers etc.

Shoes; that one word would bring anxiety to the mind of any man, in regards to his checkbook.

Just like any other female, I love shoes.

This summer, May 2014, I had a very bad experience with the Jamaican shoe store Phillips and Phillips, Forgotten Feet in New Kingston, Jamaica. Never in my life have I purchased a shoe and within the first hour, it feel apart. Another first, is having the replacement do the same and another first is having the shoe which went to the shoe maker for sowing, fall apart again in the first day.

That’s 4 shoes all in poor condition.

Phillips and Phillips, Forgotten Feet owner on each of my visits started the story of Chinese shoddy workmanship, the extended time that shoes spend in warehouses, etc etc. I had enough. I have been buying my own shoes for more than 15 years and this was not my experience with any other store; especially with shoes costing well over $4000, $5000 and $6000 dollars.

This Jamaican shoe store provides shoes for women with larger sized feet, but it seemed like no one had bought any in the last 5 years, which was when I last visited there.

My only recourse was to visit the Consumer Affairs Commission. They advised me of my rights, which was to get back a percentage and pay the restocking fee.

So, off I went to  Phillips and Phillips, Forgotten Feet again. Once I told them I had gone to the  Consumer Affairs Commission, my money less the restocking fee was handed over. Mind you, they gave me a check and I had to deal with the hassles of the bank.

Thank God NCB had new quick services initiative and I got through quickly.

Thanks Phillips and Phillips, your Forgotten Feet should most definitely be forgotten.

 

Copyright © 2014, Denise N. Fyffe