Jamaican Review: Phillips and Phillips, Forgotten Feet should most definitely be forgotten

oxfords courtesy of Amazon.com

oxfords courtesy of Amazon.com

Shoes, the thought of owning them would drive any female’s mind into a state of euphoria. Good shoes, designer shoes, sexy shoes, stylish shoes, unique shoes. Wedges, heels, sandals, slippers, boots, flats, booties, clogs, espadrilles, oxfords, platforms, pumps, sneakers etc.

Shoes; that one word would bring anxiety to the mind of any man, in regards to his checkbook.

Just like any other female, I love shoes.

This summer, May 2014, I had a very bad experience with the Jamaican shoe store Phillips and Phillips, Forgotten Feet in New Kingston, Jamaica. Never in my life have I purchased a shoe and within the first hour, it feel apart. Another first, is having the replacement do the same and another first is having the shoe which went to the shoe maker for sowing, fall apart again in the first day.

That’s 4 shoes all in poor condition.

Phillips and Phillips, Forgotten Feet owner on each of my visits started the story of Chinese shoddy workmanship, the extended time that shoes spend in warehouses, etc etc. I had enough. I have been buying my own shoes for more than 15 years and this was not my experience with any other store; especially with shoes costing well over $4000, $5000 and $6000 dollars.

This Jamaican shoe store provides shoes for women with larger sized feet, but it seemed like no one had bought any in the last 5 years, which was when I last visited there.

My only recourse was to visit the Consumer Affairs Commission. They advised me of my rights, which was to get back a percentage and pay the restocking fee.

So, off I went to  Phillips and Phillips, Forgotten Feet again. Once I told them I had gone to the  Consumer Affairs Commission, my money less the restocking fee was handed over. Mind you, they gave me a check and I had to deal with the hassles of the bank.

Thank God NCB had new quick services initiative and I got through quickly.

Thanks Phillips and Phillips, your Forgotten Feet should most definitely be forgotten.


Copyright © 2014, Denise N. Fyffe


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