The idea for this analysis in, Is the Registry Happy by Denise N. Fyffe, was born out of the direct contact with the Registry staff of a learning organisation. Questions and concerns arose as to the career development exposure of the staff members and the benefits that could be derived from this type of exposure. The overall perspective of the department, from the vantage point of the students and customers is that there are seemingly too many problems and difficulties. Hence, it is of added value to dispel that notion while increasing the capabilities and outlook of the staff.

Empowering the 21st Century Worker exposes the research, analysis, implications and findings of on the job training for one learning organisation. It takes a close look at the processes and infrastructure in place for employee training and whether positive organisational change is the result.

Companies needlessly spend millions of dollars…